ANALISIS KINERJA OPERASIONAL DAN TINGKAT PELAYANAN ANGKUTAN UMUM

Yovita Mbagha; Taufikkurrahman Taufikkurrahman

Yovita Mbagha
Taufikkurrahman Taufikkurrahman

Keywords: Performance Analysis, Public Transportation, Malang City

Abstract

The aim of this research is to find out the operational performance of public transport, especially the ADL route. The method used is to conduct interviews using questionnaires with public transport users (passengers) and drivers. Samples are determined using the Slovin formula. The research results show that the load factor, frequency and headway do not comply with the applicable standards in the Decree of the Directorate General of Land Transportation No. 687 of 2002. Apart from that, there are still vehicles that are operating even though the condition of the vehicles is not suitable for operation. This is caused by the reduced income of ADL public transport drivers so that they cannot carry out regular periodic tests because the costs are very expensive, thus making the vehicle's condition unfit to operate. Factors influencing the lack of passengers are people who prefer to use private vehicles or use online facilities.

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